Who we are
Jing & Belle is powered by Entryza Ltd. Address: 10 Hall Street, Birmingham B18 6BB, United Kingdom. Contact: hello@jingandbelle.com or 07401 948859. We are the data controller for the personal data described here.
What we collect and why
- Name, email, mobile, address and access notes: to deliver and manage your clean (contract).
- Property details and cleaning notes: to price and plan the work (contract).
- Photos of the cleaned areas: taken by our team in our booking app after each clean, so we can check the work has been done properly and resolve any queries (legitimate interests). We do not photograph people.
- Payment: processed by Stripe. We receive confirmation only, never card numbers.
- Marketing emails and texts: only if you tick the box. You can opt out at any time (consent).
Who we share it with
- Our cleaning teams, for the jobs they are assigned
- Entryza Ltd, which provides our booking and business systems
- Stripe (payments), our email provider and, if you opt in to texts, our SMS/WhatsApp provider
- Analytics and advertising tools, only if you accept cookies
How long we keep it
Booking records are kept for 6 years for tax purposes. Job photos are kept for 12 months. Marketing consent records are kept until you withdraw consent.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, or withdraw consent at any time by emailing hello@jingandbelle.com. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Job applicants and our cleaning team
If you apply to work with us, we use the details you give (contact details, availability, experience, right-to-work answer, DBS status and references) to assess your application and contact you. We check right-to-work documents in person and do not collect ID through the website. Unsuccessful applications are deleted after 6 months.
Our cleaners use our Team Portal to check in and out of jobs and to upload before and after photos of the areas they clean. These records are used to confirm the work was done, handle any queries and keep customers and staff safe, and are kept for 12 months.
Live chat
Our WhatsApp button opens WhatsApp, which is run by Meta. Our live chat is provided by Tawk.to and only loads when you click “Live chat”; Tawk.to may set cookies to keep your conversation going. Messages you send are used to answer your enquiry.
Cookies
We use essential cookies to make booking work. Analytics and advertising cookies load only if you choose “Accept” in the cookie banner.