Template. Review these terms, and ideally have them checked by a solicitor, before you take real bookings.
1. Your booking
A booking is confirmed when your deposit payment succeeds and we send a confirmation email. The price shown at checkout is based on the property details you give. If the property is significantly larger or in a much worse condition than described, we will tell you before starting and agree any change with you.
2. Payment
A £30 deposit is taken when you book and deducted from your total. The remaining balance is paid by secure card link within 24 hours of your clean being completed. Card payments are processed by Stripe; we never see or store your card details.
3. Access
You agree to provide access at the booked time, with electricity and running hot water. If we cannot get in, the deposit is kept.
4. Our promise
If you are not happy with any area we cleaned, tell us within 24 hours and we will return to re-clean it free of charge.
5. Damage and liability
Tell us within 48 hours if anything is damaged during a clean. [Add your public liability insurance details once your cover is in place.]
6. Cancellations
See our cancellation policy.